Privacy Policy
Last updated: December 15, 2025
1. Introduction
At Vendora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using Vendora, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide to Us:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Delivery addresses, location preferences, and other profile details
- Location Data: Latitude and longitude coordinates (optional) to help you find nearby vendors
- Order Information: Order details, delivery addresses, and special instructions
- Communication: Messages, feedback, and other communications you send to us or vendors
2.2 Information Automatically Collected:
- Usage Data: Information about how you access and use the Service, including pages viewed, time spent, and features used
- Device Information: Device type, operating system, browser type, IP address, and device identifiers
- Log Data: Server logs, including IP addresses, access times, and referring website addresses
- Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our Service (see Section 7 for more details)
2.3 Information from Vendors:
- Vendor business information, product listings, prices, and business locations
- Order status updates and delivery information
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Service: Create and manage your account, process orders, and facilitate communication between customers and vendors
- To Improve the Service: Analyze usage patterns, identify trends, and enhance user experience
- Location-Based Services: Use location data to show you vendors within your specified radius (typically 1-2 km) and calculate distances
- To Communicate: Send you service-related notifications, updates, and respond to your inquiries
- To Ensure Security: Detect, prevent, and address technical issues, fraud, and security threats
- To Comply with Legal Obligations: Meet legal requirements, enforce our Terms of Service, and protect our rights and the rights of our users
- For Business Operations: Conduct analytics, research, and business development activities
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Vendors: When you place an order, we share necessary information with the vendor, including your name, contact information, delivery address, and order details, so they can fulfill your order.
4.2 Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are contractually obligated to protect your information.
4.3 Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Vendora, our users, or others.
4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.5 With Your Consent: We may share your information with your explicit consent or at your direction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure password hashing and authentication mechanisms
- Regular security assessments and updates
- Access controls and employee training
- Secure database management and backup procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Update or correct inaccurate or incomplete information through your account settings
- Deletion: Request deletion of your account and associated data (subject to legal and operational requirements)
- Location Data: Control location sharing through your device settings or account preferences
- Opt-Out: Unsubscribe from marketing communications (service-related communications may still be sent)
- Data Portability: Request a copy of your data in a structured, machine-readable format
To exercise these rights, please contact us using the information provided in Section 10, or use the account settings in your profile.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device. We use cookies for:
- Essential Cookies: Required for the Service to function, such as authentication and session management
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how users interact with the Service
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email or through a prominent notice on our Service if changes are material. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Vendora Privacy Team
Email: privacy@vendora.com
Support: support@vendora.com
Phone: Available through the Help & Support page
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.