Find answers to common questions and get the support you need
Simply create an account, browse products from local vendors, add items to your cart, and proceed to checkout. Enter your delivery address and place your order. The vendor will set the delivery fee when they accept your order.
Payment methods vary by vendor. Some vendors accept cash on delivery, while others may have specific payment instructions (like M-Pesa, bank transfer, etc.). You'll see the payment instructions when you place an order. After paying, you can notify the vendor, and they will confirm the payment.
If a vendor doesn't have an item in stock, they can remove it from your order. You'll be notified, and your order total will be automatically updated. The removed items will be marked as "Not Available" in your order details.
You can set a primary delivery address in your profile. This address will be used by default for all orders, but you can change it during checkout if needed.
Yes! You can add products from different vendors to your cart. Each vendor will receive a separate order, and you'll need to pay delivery fees for each vendor.
Click "Register as Vendor" and fill in your shop details including shop name, business type, location, and contact information. After registration, your account will be reviewed by our admin team. Once approved, you can start adding products and receiving orders.
When you accept an order, you'll be prompted to enter a delivery fee. This fee will be added to the order total. You can set different fees for different orders based on distance or other factors.
You can remove unavailable items from an order before or after accepting it. Simply click "Remove" next to the item, and the buyer will be notified. The order total will be automatically recalculated.
Go to your profile page and add your payment instructions. This could include M-Pesa numbers, bank account details, or other payment methods. Buyers will see these instructions when placing orders and on your shop page.
In your orders page, click on an order to view details. You can update the status to "Accepted", "On The Way", or "Delivered". You can also mark orders as "Paid" or "Not Paid" based on payment confirmation.
If you can't find the answer you're looking for, please contact our support team.
support@vendora.com
+254 700 000 000
