Terms of Service
Last updated: December 15, 2025
1. Introduction
Welcome to Vendora. These Terms of Service ("Terms") govern your access to and use of the Vendora platform, including our website and services (collectively, the "Service"). By accessing or using Vendora, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
Vendora is a platform that connects customers with local vendors, including kiosks, butchers, gas suppliers, pharmacies, water vendors, and food vendors. We facilitate the discovery of nearby vendors and order placement, but vendors handle their own delivery and payment processing independently.
2. Acceptance of Terms
By creating an account, placing an order, or using any part of the Vendora Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
3. User Accounts
3.1 Account Creation: To use certain features of Vendora, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
3.2 Account Types: Vendora supports three types of accounts:
- Customer Accounts: For individuals who wish to discover vendors and place orders
- Vendor Accounts: For businesses that want to list their products/services and receive orders
- Admin Accounts: For platform administrators who manage the system
4. Using the Service
4.1 Customer Responsibilities:
- You may browse vendors and place orders through the platform
- You are responsible for providing accurate delivery addresses and contact information
- You agree to pay vendors according to their payment instructions (typically cash on delivery)
- You understand that delivery is handled independently by each vendor
- You agree to be available at the delivery address during the agreed delivery window
4.2 Vendor Responsibilities:
- Vendors are responsible for the accuracy of their product listings, prices, and descriptions
- Vendors must handle their own delivery logistics and timing
- Vendors must clearly communicate payment instructions to customers
- Vendors are responsible for updating order status (pending, accepted, on the way, delivered)
- Vendors must comply with all applicable laws and regulations
4.3 Prohibited Activities: You agree not to:
- Use the Service for any illegal purpose or in violation of any laws
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Interfere with or disrupt the Service or servers connected to the Service
- Attempt to gain unauthorized access to any portion of the Service
- Post false, misleading, or fraudulent information
- Harass, abuse, or harm other users
5. Orders and Payments
5.1 Order Placement: When you place an order through Vendora, you are entering into a direct contract with the vendor. Vendora acts as a platform facilitator and is not a party to the transaction between you and the vendor.
5.2 Payment: Vendora does not process payments. All payments are made directly between customers and vendors, typically through cash on delivery or as specified by the vendor. You agree to pay vendors according to their payment instructions.
5.3 Pricing: Product prices are set by vendors and may change at any time. The final price may include delivery fees set by the vendor when accepting your order. You will be notified of any price changes before order confirmation.
5.4 Order Cancellation: Order cancellation policies are determined by individual vendors. Contact the vendor directly if you need to cancel an order.
6. Delivery
Delivery is handled independently by each vendor. Vendora does not provide delivery services. Vendors are responsible for:
- Setting delivery fees and communicating them to customers
- Determining delivery timeframes and availability
- Completing deliveries to the address provided by the customer
- Updating order status throughout the delivery process
Customers are responsible for providing accurate delivery addresses and being available to receive orders during the agreed delivery window.
7. Location-Based Services
Vendora uses location information to help you discover vendors near you (typically within 1-2 km radius). By using the Service, you consent to the collection and use of your location data as described in our Privacy Policy. You can control location sharing through your device settings or account preferences.
8. Intellectual Property
The Service, including its original content, features, and functionality, is owned by Vendora and protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of the Service without our express written permission.
9. Disclaimers
9.1 Platform Disclaimer: Vendora is a platform that connects customers with vendors. We do not:
- Endorse or guarantee the quality, safety, or legality of any products or services offered by vendors
- Process payments or handle financial transactions
- Provide delivery services
- Warrant that the Service will be uninterrupted, secure, or error-free
9.2 "As Is" Service: The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Vendora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.
Vendora's total liability for any claims arising from or related to the Service shall not exceed the amount you paid to Vendora in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
11. Indemnification
You agree to indemnify, defend, and hold harmless Vendora, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another party.
12. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.
You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after any changes constitutes acceptance of the new Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Kenya.
15. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Vendora
Email: support@vendora.com
Phone: Available through the Help & Support page